OPS Technical Director
Equifax is a financial services and credit reporting company. It provides credit reports, credit monitoring, identity theft protection, fraud alerts, credit freezes, dispute services, and business data and analytics products.
Maintainer signals as of 8/12/2026
Projects
About Equifax
Equifax provides consumer credit reporting, credit monitoring, identity theft protection, fraud prevention, credit dispute, and financial education services. It also serves businesses with credit data, analytics, insights, developer resources, and related support products. Its clients include consumers, lenders, insurers, employers, landlords, and other businesses that use credit and identity information.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead implementation managers, scale client activation frameworks, establish service standards and operational metrics, improve data quality, oversee resource planning across teams and time zones, and translate operational insights into process improvements.
Requirements
- Bachelor's degree in a relevant field
- 8+ years of experience in technical onboarding, client integrations, or account management
- 2+ years managing people managers or leading multi-tiered teams
- Experience scaling implementation or customer-facing operations
- Experience establishing SLAs and KPIs
- Strategic thinking and operational data analysis
- Senior stakeholder management experience
- Experience managing geographically dispersed teams
- Experience with data architecture, API integrations, and enterprise software ecosystems
Responsibilities
- Direct, coach, and mentor implementation managers
- Build and scale client activation frameworks
- Establish department-wide SLAs, KPIs, and operational metrics
- Drive data reliability and usability initiatives
- Analyze support and integration trends
- Advocate for system enhancements and preventative strategies
- Oversee resource allocation and capacity modeling
- Manage team structures across multiple pods and time zones
Benefits
- Comprehensive compensation
- Healthcare packages
- On-site doctor
- 24/7 paramedic service
- Life insurance
- Gym facilities
- Free transportation
- Parking
- Subsidized cafeteria
- Solidarity association