OPS Supervisor
Equifax is a financial services and credit reporting company. It provides credit reports, credit monitoring, identity theft protection, fraud alerts, credit freezes, dispute services, and business data and analytics products.
Maintainer signals as of 8/12/2026
Projects
About Equifax
Equifax provides consumer credit reporting, credit monitoring, identity theft protection, fraud prevention, credit dispute, and financial education services. It also serves businesses with credit data, analytics, insights, developer resources, and related support products. Its clients include consumers, lenders, insurers, employers, landlords, and other businesses that use credit and identity information.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You support end-to-end operational delivery, supervise frontline teams, monitor queues and service levels, conduct quality checks, coach team members, ensure process and security compliance, coordinate escalated cases, and resolve client issues.
Requirements
- 2–4 years of experience as a team lead or supervisor in a contact center, customer support, or technical onboarding environment
- Associate’s or Bachelor’s degree in Business, Systems, or a related field, or equivalent experience
- Experience with CRM and ticketing platforms, telephony software, and data management systems
- Ability to perform quality reviews, mentor teams, and provide performance feedback
- Ability to troubleshoot client escalations and resolve technical or procedural roadblocks
- Proficiency with AI tools, machine learning applications, and automation
- English and Spanish communication skills
- Lean Six Sigma or Agile experience
- Experience with Salesforce, Zendesk, or Genesys
- Advanced Excel or Tableau reporting experience
- B2B technical onboarding or SaaS implementation experience
- Change management experience
Responsibilities
- Support end-to-end operational delivery
- Monitor team performance, task accuracy, cycle time, and output predictability
- Lead daily huddles and assign work tickets
- Monitor call, chat, and implementation queues
- Reallocate resources to meet response and resolution targets
- Conduct quality checks and coach team members
- Ensure adherence to operating procedures, security guidelines, and data governance standards
- Coordinate escalated cases across shifts and teams
- Resolve client escalations
- Recognize performance and support team engagement
Benefits
- Healthcare packages
- On-site doctor
- 24/7 paramedic service
- Life insurance
- Gym facilities
- Free transportation
- Free parking
- Subsidized cafeteria
- Solidarity association
