Operations Process Analyst 2
Itaú is a banking and financial services company serving individual, business, institutional, and public-sector customers.
Maintainer signals as of 9/2/2026
About Itaú
Itaú operates as a full-service bank providing financial products and services to individuals, companies, institutional clients, and public-sector customers. Its offerings include current accounts, credit and loans, credit cards, investments, capitalization, insurance, consortia, foreign exchange, payment collection, debt renegotiation, and digital banking applications. The organization also provides specialized services through Itaú Empresas, Itaú BBA, Itaú Asset Management, and Itaú Securities Services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support the post-sales product function for the worker payroll loan product. You will handle customer incidents, prepare tracking materials and reports, follow up on demands, and create supporting materials while applying analytical, organizational, communication, and risk management skills.
Requirements
- Ownership mindset
- Analytical ability
- Collaboration
- Verbal communication
- Risk management
- Constructive challenge
- Organization
- Proactivity
- Logical reasoning
- Critical thinking
- Teamwork
- Excel
- PowerPoint
Responsibilities
- Handle customer incidents
- Prepare tracking materials and reports
- Follow up on demands
- Create supporting materials
Benefits
- Meal allowance
- Transportation allowance
- Life insurance