Operational Risk Manager Technology and Payments Operations
Zero Hash provides B2B infrastructure enabling any platform to integrate digital assets through APIs for buying, selling, custody, and payment services.
Funding history
About zerohash
Zero Hash helps businesses add cryptocurrency services by providing API infrastructure that handles regulatory and technical complexity. With it, companies can offer trading, custody, payment processing, and rewards programs without building infrastructure from scratch. Zero Hash serves neo-banks, fintech platforms, and investment services seeking to integrate crypto capabilities.
Skills
About the Role
You will build the operational risk framework, loss-event database, RCSA methodology, and scenario program. You will analyze material failures, identify systemic patterns, quantify operational-risk scenarios, test controls, and present findings to risk leadership. You will participate in engineering post-incident reviews, challenge root causes, and track remediation through completion.
Requirements
- 5+ years of operational risk experience, including 2+ years in a dedicated operational-risk role at a regulated financial institution or regulated fintech, payments, or crypto firm
- Experience building or substantially owning an RCSA methodology and reporting results to a risk committee or board
- Experience connecting patterns across incidents and driving structural fixes
- Experience working with Engineering or Technology teams on incidents, postmortems, or technology risk
- Program-level loss event management experience, including taxonomy and database design and root-cause analysis
- Experience quantifying operational scenarios using FAIR or a comparable quantitative method
- Clear writing for RCSA narratives, scenario summaries, and board reports
Responsibilities
- Design and implement the operational risk framework
- Build and own the loss event database
- Capture, categorize, root-cause, escalate, and remediate material failures
- Design and run the RCSA process across business lines
- Facilitate RCSA sessions and produce risk-reporting outputs
- Run FAIR-based scenario analysis for operational risks
- Quantify tail outcomes and present them to the Risk Committee and board
- Independently test key operational controls annually
- Report control findings to the CRO and Risk Committee
- Review engineering post-incident reviews, challenge root causes, track remediation, and escalate recurring patterns
Benefits
- Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse and children premiums in the United States
- Vision and dental insurance in the United States
- Equity opportunity
- Maternity and paternity leave after six months
- WeWork All Access membership
- Yearly work-from-home stipend
- Yearly learning and development stipend after six months