Onboarding and Client Lifecycle Operations Manager
Reap is a stablecoin-native financial infrastructure company providing business accounts, Visa corporate cards, global fiat payments, expense management, and embedded card and payment services.
Funding history
About Reap
Reap is a Hong Kong-founded fintech that bridges traditional finance and digital assets for global businesses. Its platform supports stablecoin-funded corporate cards, business payments settled in fiat, expense controls, treasury operations, and embedded card-issuing and payment infrastructure. Payward completed its acquisition of Reap on July 1, 2026; Reap continues operating as a standalone brand within the Payward ecosystem.
Skills
About the Role
You will own client onboarding and lifecycle operations from application through exit. You will lead the onboarding function, balance risk with client experience, run compliance services, define global standards, shape onboarding tools and automation, establish quality and governance foundations, and directly grow the team.
Requirements
- 8+ years of client or merchant onboarding, KYB, or client lifecycle operations experience.
- 2+ years leading a team against SLAs.
- Deep KYB expertise, including complex ownership structures and platform or B2B2B models.
- Experience building playbooks, SLAs, capacity models, and QA frameworks that stand up to audit.
- Experience owning internal-tool requirements with product and engineering teams.
- Ability to lead through influence across regional teams.
- Commercial judgement on onboarding speed and risk.
Responsibilities
- Own KYB and onboarding outcomes across product lines.
- Make operational decisions that balance risk and client experience.
- Work with commercial teams to bring suitable clients live sooner.
- Run and scale compliance services offered to clients.
- Shape compliance services alongside new products, markets, and partners.
- Set direction for onboarding tools and vendors.
- Drive automation and AI adoption in operational workflows.
- Define global standards for onboarding and lifecycle operations.
- Build quality, measurement, and governance foundations that support scalable, audit-ready operations.
- Lead and grow the team directly.
- Set standards for regional operations leads through a dotted-line relationship.
Benefits
- Annual leave
- Public holidays
- Health insurance budget
- Flexible remote work options
- Home office equipment budget
- Corporate Reap Card