Officer, Customer Service Officer, Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process banking transactions and clearing instruments while ensuring compliance with applicable regulations and bank policies. You will support account opening and updates, handle customer service requests, answer account inquiries, and resolve customer queries and grievances within defined timelines. You will escalate issues when necessary.
Requirements
- 2-4 years of banking experience
- Graduate degree preferably in Banking or Commerce
- Excellent interpersonal and communication skills
- Ability to build strong client relationships
- Responsible
- Ability to meet deadlines
- Knowledge of internal and external regulations
- Good computer knowledge
Responsibilities
- Ensure compliance with applicable regulations and bank policies
- Process cash and transfer transactions
- Process cheques, demand drafts, dividend warrants, pay orders, and other instruments
- Process new account opening and transaction update requests
- Process customer service requests and account inquiries
- Address customer queries and grievances within defined timelines
- Escalate issues to appropriate authorities when required