Officer Customer Service Officer Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
About the Role
You will process cash and transfer transactions, clear instruments, and receive and process cheques, demand drafts, warrants, pay orders, and deposit bills within authorised limits. You will support account-opening and transaction-update requests, respond to account inquiries, and resolve or escalate customer grievances within defined timelines while complying with regulations and bank policies.
Responsibilities
- Ensure compliance with applicable regulations and bank policies for banking transactions
- Process cash and transfer transactions and clear instruments
- Receive and process cheques, demand drafts, dividend warrants, pay orders, and deposit bills within authorised limits
- Process new-account-opening and transaction-update requests
- Respond to customer account inquiries about balances, transactions, statements, and fees
- Address customer queries and grievances within defined timelines and escalate them when required