Agent Operations Territory Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will expand user acquisition and manage agent operations in Mbarara. You will lead distributors, oversee agent quality and liquidity, monitor territory performance, identify underperforming agents, support customer service, scout distribution zones, provide supplies, report field feedback, and help onboard and train distributors.
Requirements
- 3+ years of sales experience in user acquisition agent operations and liquidity management
- Experience in mobile money finance fintech telecoms or technology
- Proven sales ability and customer needs identification
- Exceptional written and verbal communication in English and a local language
- Strong interpersonal and relationship-building skills
- Work authorization in Uganda
Responsibilities
- Manage user acquisition and agent operations in the territory
- Lead a team of 7 to 10 distributors
- Ensure agents meet legal and policy requirements
- Verify contracts and train agents on contract requirements
- Ensure agents have branding and operational supplies
- Coordinate agent cash and e-value liquidity monitoring
- Monitor agent performance and emerging risks
- Identify underperforming agents and recover Wave equipment
- Serve as the primary contact for agency networks and Wave products
- Coach and mentor distributors to achieve targets
- Identify priority distribution zones
- Report distribution efforts and field feedback daily
- Support distributor onboarding and team building
Benefits
- Performance bonuses for strong performers employed for more than 6 months
- Health insurance for employees and dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized childcare
- Airtime reimbursement
- Lunch and field facilitation