Merchant Opening Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
About the Role
You will take ownership of the daily operations of the field opening teams in The Gambia as the business scales rapidly. You will plan and execute merchant acquisition at scale, open, train and brand merchants, and monitor their continued use of the payment product. You will build the roadmap for your team, work closely with internal teams such as distribution, marketing and compliance, and design the processes needed to open quality merchants at scale. You will develop training for your staff, coach your team to hit their OKRs, analyze merchant performance and act on what you learn, partner with Risk & Fraud to keep merchants and payers safe, and help shape the playbook and global strategy for future market launches.
Requirements
- Fluent in English
- Speak both Mandinka and Wolof fluently
- At least 5 years of relevant work experience managing a network
- Minimum 2 years of experience managing field-based teams of 50+ persons
- Strong geographical knowledge of The Gambia
- Work authorization in The Gambia
Responsibilities
- Manage the Merchant Opening team growing the merchant base in The Gambia
- Identify and solve critical blockers for merchant growth and product usage
- Build the roadmap for the opening team to achieve cycle objectives
- Work with internal teams to align objectives and operationalize strategies
- Build and own operations of field opening teams during rapid scale
- Design processes to open quality merchants at scale with relevant stakeholders
- Develop training for existing and new staff
- Coordinate development, roll-out and management of the merchant network
- Guide and coach team members to meet their OKRs
- Lead analysis of merchant performance and take corrective actions
- Collaborate with Risk & Fraud to minimize fraud and security threats
- Help build the playbook for future payment operations launches
- Share insights to help develop the global strategy
Benefits
- Performance bonuses for strong performers
- Generous health insurance for employee and dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care
- Airtime reimbursement
- Free food