Member of Deployed Staff

Skills

About the Role

You will solve engineering problems alongside customers, using Factory to deliver projects such as migrations, large-scale refactors, federated systems, agent harness engineering, and security remediation. You'll own scoped technical projects from discovery through implementation, validation, and handoff, writing and debugging code and working through deployment constraints. Expect customer travel about once a month, mostly within your region.

Requirements

• Technical engineering background in software, infrastructure, platform, mobile, or security engineering
• Hands-on ability to read unfamiliar code, make changes, debug failures, and validate results
• Strong understanding of software development, systems design, testing, and production operations
• Experience taking an ambiguous technical problem through to a delivered outcome
• Clear communication with engineers and non-technical stakeholders
• Passion for working with customers and delivering exceptional outcomes

Responsibilities

• Work with customer engineers and leaders to identify a concrete problem, define scope, and agree on success criteria
• Build and deliver solutions in customer codebases and environments using Factory
• Design integrations with customers' development tools, infrastructure, and agent harnesses
• Diagnose failures across unfamiliar codebases, build systems, and production environments
• Validate changes through tests, evaluations, and rollout plans
• Own delivery milestones, communicate risks, and provide a clear operational handoff
• Turn successful implementations into reusable tools, reference integrations, and guides
• Bring reproducible issues and field-tested recommendations back to Product and Engineering teams