Manager Learning and Certification Architecture

Skills

About the Role

You will define the learning and certification strategy across the academy, help center, and in-product education. You will build persona-based curricula, create content in multiple formats, design agentic production workflows and review standards, maintain localized learning assets, and guide learning designers and a certification developer.

Requirements

• 5+ years of learning experience design, instructional design, or learning architecture for a technical product.
• 2+ years of leadership experience.
• Experience building a persona-based curriculum or certification program from scratch.
• Experience with competency models, assessments, and pass standards.
• Hands-on production skill in at least two of long-form writing, video, or audio.
• Fluency with AI tools and model-drafting workflows with human review.
• Experience running a CMS and an LMS.
• Experience using learning data to prioritize work and measure results.

Responsibilities

• Build a leveled, persona-based curriculum with outcomes and assessments.
• Define certification competencies, exam design, pass standards, recertification, and credential verification.
• Diagnose learning needs and create written, video, and audio content.
• Design agentic content-production workflows, review gates, and rubrics.
• Own publishing, maintenance, and localization across learning surfaces.
• Guide learning designers and a certification developer.
• Coordinate release readiness and learning success metrics with cross-functional stakeholders.

Benefits

• Equity