Manager Forward Deployed Engineering
ParloaVisit Parloa website
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Berlin, Germany
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
About the Role
You will hire, coach, and develop Forward Deployed Engineers; allocate them across strategic projects; and manage delivery milestones, risks, dependencies, and escalations. You will guide architecture and implementation decisions, unblock production issues, establish reusable engineering practices, and translate customer needs into product proposals.
Requirements
- 8+ years of software engineering, systems integration, DevOps, or data engineering experience
- People leadership experience
- Enterprise technical-delivery experience
- Backend engineering
- API
- Cloud platform
- Kubernetes
- Infrastructure as code
- Database
- Production debugging
- Planning and risk management
- Customer-facing communication
- AI or LLM system experience
Responsibilities
- Lead, hire, coach, and develop Forward Deployed Engineers
- Plan capacity and staff strategic projects
- Manage deployment milestones, dependencies, risks, and escalations
- Implement delivery tracking and reporting
- Guide architecture and implementation decisions
- Review designs and code
- Unblock high-severity production issues
- Build reusable field-engineering practices
- Translate customer needs into productization proposals
- Partner with customer engineering and enterprise stakeholders
Hiring Process
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
