Manager, Forward Deployed Engineer
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
About the Role
You will lead a team of forward deployed engineers through high-stakes, ambiguous customer deployments and own technical and business value outcomes end to end. You will partner with Product, Research, Sales and GTM so fieldwork informs the roadmap. The role is based in Tokyo with a hybrid model and up to 40% mainly local travel. You must be fluent in Japanese and English.
Requirements
- Fluent in Japanese and English (spoken and written)
- Resume submitted in English
- 8+ years of engineering or technical delivery experience
- 2+ years managing high-performing FDE or customer-facing engineers
- Led high-pressure technical projects from prototype to production
- Write and review production-grade code across frontend and backend
- Translate field experience into actionable feedback for Product and Research
Responsibilities
- Lead and grow a team of FDE delivering production systems with frontier models
- Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality
- Codify what works into tools, playbooks, and roadmap inputs
- Notice early indicators and raise them with urgency
- Use judgement to distinguish what requires action
- Set a high bar for FDE performance and give direct, actionable feedback
- Define how to staff and support field teams that scale
Benefits
- Relocation assistance
Hiring Process
Interview process includes conversations in both Japanese and English.
