Manager Customer Identity & Access Management CIAM
Ally Financial Inc. is a digital financial services company serving over 11 million people through banking, auto and corporate financing, insurance, investment advisory, dealer services, and securities brokerage. Its products include consumer banking accounts, investing solutions, financing, and related financial services.
Maintainer signals as of 8/12/2026
Projects
About Ally Financial Inc.
Ally Financial Inc. operates a technology-driven digital financial services business. Through Ally Bank, it provides spending, savings, money market, certificate of deposit, and IRA products, while Ally Invest offers automated investing, self-directed trading, personal advice, and retirement solutions. The company also serves consumers and businesses through auto financing, corporate finance, insurance, dealer services, investment advisory, and securities brokerage. Its clients include individual consumers, investors, middle-market companies, auto dealers, and other business customers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will help define and execute the CIAM product strategy and roadmap. You will lead complex authentication programs, prioritize requirements, partner with fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders, monitor product and risk metrics, and drive secure, scalable authentication experiences across digital and call center channels.
Requirements
- 7+ years of relevant experience or equivalent combination of education and experience
- High school diploma or GED equivalent
- 5–8 years of experience in product ownership, product management, business analysis, digital product delivery, or a related role
- Experience leading complex cross-functional initiatives
- Experience owning a product backlog and driving prioritization in an Agile environment
- Ability to translate strategic objectives into product requirements, user stories, and delivery plans
- Cross-functional leadership and stakeholder management skills
- Analytical, problem-solving, and decision-making skills
- Written and verbal communication skills
- Ability to manage ambiguity and organizational complexity
- Experience in CIAM, IAM, authentication, digital identity, fraud prevention, cybersecurity, or customer security experiences
- Familiarity with MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery
- Experience in financial services, fintech, or another highly regulated industry
- Experience with omnichannel customer journeys involving digital and call center authentication
- Familiarity with fraud operations, Financial Crimes functions, or risk-based decisioning
- Experience with API-based products, platform capabilities, or developer-facing authentication services
- Proficiency with Jira, Confluence, analytics platforms, and UX collaboration tools
Responsibilities
- Define and execute the CIAM product strategy and roadmap
- Lead complex CIAM programs from a product ownership standpoint
- Drive omnichannel authentication strategy across digital and call center channels
- Define product requirements and priorities for authentication capabilities
- Translate strategic initiatives into epics, features, and user stories
- Partner with fraud, Financial Crimes, cybersecurity, and risk teams
- Collaborate with engineering, architecture, and UX teams on authentication journeys
- Balance customer experience, fraud prevention, security, technical feasibility, regulatory expectations, and operational efficiency
- Monitor product, operational, and risk metrics
- Identify strategic gaps, delivery risks, dependencies, and trade-offs
- Prepare leadership communications, business cases, and executive updates
- Mentor junior Product Owners
- Modernize CIAM capabilities using authentication standards and best practices
Benefits
- 20 paid time off days
- 11 paid holidays
- 8 hours of volunteer time off yearly
- 401K retirement savings plan with matching and company contributions
- student loan pay downs
- 529 educational savings assistance programs
- tuition reimbursement
- employee stock purchase plan
- financial learning center access
- financial coach access
- medical insurance
- dental insurance
- vision insurance
- life insurance
- short-term disability insurance
- long-term disability insurance
- Health Savings Account with employer contributions
- Healthcare FSA
- critical illness insurance
- accident insurance
- hospital indemnity insurance
- well-being program
- adoption assistance
- surrogacy assistance
- fertility assistance
- paid parental leave
- paid caregiver leave
- Dependent Day Care FSA
- backup child and adult/elder care days
- childcare discounts
- Employee Assistance Program
- subsidized Weight Watchers program
- employee discount programs
- travel allowances
- relocation assistance
- signing bonus
- equity
