Live-Service Game Master Spanish Speaking
Pearl Abyss is a South Korean video game developer and publisher known for open-world action-adventure and MMORPG titles such as Black Desert Online, Black Desert Mobile, and Crimson Desert. The company develops its own game engine and focuses on creating immersive, visually rich gaming experiences, serving a global player base across PC, console, and mobile platforms.
About Pearl Abyss
Pearl Abyss is a South Korean game development company that creates and publishes titles including Black Desert Online, Black Desert Mobile, Black Desert Console, and Crimson Desert. The company emphasizes its own proprietary game engine technology and describes its mission around themes such as 'Global Lab: Beyond the Limits' and 'Games: Unforgettable Adventures,' positioning itself as a global leader in game development. Recent news highlights include major updates to Black Desert Mobile (a new PC launcher, server, and fishing remaster), Crimson Desert surpassing 5 million copies sold worldwide, and expansive PvP content updates for Black Desert Online and Console, including the Arena of Solare Season 9 and North America vs Europe competitive events at Heidel Ball 2026. The company serves a global community of players ('Adventurers') and maintains offices/operations supporting recruitment, partnerships, and community engagement worldwide, with clients/audiences spanning PC, console, and mobile gamers internationally.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage daily live-game operations, support maintenance and patch deployments, monitor service performance, and communicate during incidents. You will plan and configure in-game events, investigate bugs and exploits, handle escalated support cases, and share player feedback with relevant stakeholders.
Requirements
- Native or bilingual fluency in Spanish
- Bachelor’s degree or equivalent practical industry experience
- Extensive gameplay experience and deep knowledge of MMORPGs
- Familiarity with the technical architecture and operational workflows of live-service online games
- Experience interacting directly with online gaming communities
- Interpersonal communication and customer-service skills
- Time-management skills and ability to manage multiple priorities
- Availability to work evenings and weekends during critical launch windows or live incidents
- Willingness to travel internationally as required
Responsibilities
- Execute daily live operational workflows using internal administration tools
- Support server maintenance, patch deployments, and scheduled content updates
- Monitor live-service performance, gather player feedback, and deliver status reports
- Manage game incidents, publish player notices, and execute crisis communications
- Design, schedule, and configure in-game events
- Collaborate with Live Ops, Customer Support, and Community teams on game improvements
- Maintain knowledge of incoming patches, systems, and content updates
- Investigate, document, and escalate critical bugs, exploits, and technical issues
- Review escalated customer-support tickets and conduct second-tier investigations
Benefits
- 25 days of paid leave
- Public transport expense coverage up to €450 per month
- Lifestyle Wallet gift cards worth €150 per month
- Personal and Professional Growth Wallet worth €1,200 per year
- Health care allowance of €150 per month
- Birthday and summer and winter holiday benefits worth €600 per year
- Sponsored office lunch
- Free snacks and refreshments
- Free medical check-up
- Healthy lifestyle support including gym memberships and therapy sessions