KYB Operations Lead
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead day-to-day UK onboarding operations, manage operators and queues, make decisions on complex cases, handle partner escalations, and improve operational processes. You will also monitor metrics, support customer communications, establish decision standards, and provide safeguarding reconciliation coverage when needed.
Requirements
- 5+ years of KYB, onboarding, or financial-crime operations experience at a UK fintech, EMI, PI, or bank
- Knowledge of the UK regulatory framework for EMIs and PIs, including MLRs 2017, JMLSG guidance, and FCA customer-due-diligence expectations
- Judgment on complex business customers, ownership structures, overseas parents, trusts, PEPs, and escalations
- Written communication for customers and documented case decisions
- Use of AI tools in day-to-day work
- Line management experience
- Experience with card-issuing, BaaS, or payments partners
- Safeguarding or client-money reconciliation experience
- Experience writing requirements for Product and Engineering teams
- EU onboarding experience or a second European language
Responsibilities
- Manage and develop UK onboarding operators
- Own queue management and resourcing for UK onboarding
- Make first-line decisions on complex KYB cases
- Manage escalations with card-issuing and payments partners
- Run customer-facing onboarding communications
- Define and report operational metrics
- Identify and remove onboarding friction with Product and Engineering
- Build evidenced first-line decision standards
- Provide backup for UK safeguarding reconciliations and investigations
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold with salary sacrifice option
- Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only at full pay, with additional reduced-pay time available