Junior Quality Analyst Customer Service
Itaú is a banking and financial services company serving individual, business, institutional, and public-sector customers.
Maintainer signals as of 9/25/2026
About Itaú
Itaú operates as a full-service bank providing financial products and services to individuals, companies, institutional clients, and public-sector customers. Its offerings include current accounts, credit and loans, credit cards, investments, capitalization, insurance, consortia, foreign exchange, payment collection, debt renegotiation, and digital banking applications. The organization also provides specialized services through Itaú Empresas, Itaú BBA, Itaú Asset Management, and Itaú Securities Services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle customer complaints, coordinate with specialist areas, provide clear and welcoming guidance, assess proposed resolutions, and continuously improve service processes and customer experiences.
Requirements
- Clear, objective, and empathetic written and verbal communication
- Customer-service knowledge
- Knowledge of financial products and services
- Ability to follow processes, procedures, and area guidelines
- Ability to use internal systems and tools
- Completed higher education
Responsibilities
- Handle complaints by engaging partner areas and subject-matter specialists
- Follow the defined work schedule
- Analyze customer-service processes critically and constructively
- Serve customers with clarity, empathy, and courtesy
- Assess proposed solutions and decisions for quality and consistency
- Review processes continuously on behalf of customers
Benefits
- Meal allowance
- Transportation allowance
- Food allowance
- Childcare assistance
- Medical coverage
- Dental coverage
- Life insurance
- Private pension
- Gympass and Totalpass membership
- Univers pharmacy discounts
- Visits, reservations, and accommodation at Itaú Unibanco Club
- Discounts at partner stores and services
- Fique OK program
- Discounts on financial products and services