IT Support Supervisor
SpaceXAI builds frontier AI models and products including the Grok conversational assistant and a multimodal developer API.
Funding history
About SpaceXAI
SpaceXAI is a US-based AI company focused on accelerating scientific discovery and understanding the universe through reasoning, voice, image, video, and generative AI systems. Formerly xAI, it was acquired by SpaceX effective February 2, 2026, while continuing to operate the x.ai site and services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and coach IT Services Technicians supporting end-user requests, hardware deployments, and non-standard technical solutions. You will recruit, train, schedule, and evaluate technicians; monitor ticket quality; resolve difficult issues and root causes; coordinate projects and workloads; manage inventory and supply-chain activity; escalate requests; and work with vendors.
Requirements
- 3+ years of experience in a corporate IT helpdesk or desktop support environment
- Willingness to travel
- Ability to work extended hours or weekends as needed
- Ability to regularly lift up to 25 lbs.
Responsibilities
- Recruit, train, and evaluate IT Services Technicians
- Delegate tasks and develop work schedules
- Monitor the ticket queue and assure ticket quality
- Resolve difficult issues and identify root causes
- Plan, coordinate, and supervise technician projects and workloads
- Report on technician activities, performance, and operational issues
- Resolve, route, or escalate service requests
- Identify and improve processes
- Participate in IT supply-chain, purchasing, and distribution processes
- Manage warehouse inventory with IT Logistics
- Collaborate with third-party vendors
Benefits
- Equity
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k) retirement plan
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Discounts and perks