IT Support Engineer
Xsolla is a global video game commerce company providing tools and services to launch, monetize, and scale games. Its offerings include payments, web shops, publishing, distribution, LiveOps, anti-fraud, subscriptions, SDKs, and creator solutions for developers, publishers, payment providers, creators, and other gaming businesses.
Maintainer signals as of 8/23/2026
Projects
About Xsolla (USA), Inc.
Xsolla operates as a global merchant of record and video game commerce platform serving developers, publishers, resellers, payment providers, creators, and retailers. It provides payment processing across more than 200 countries and regions, 1,000+ payment methods, and 130+ currencies, alongside tax management, compliance, fraud prevention, refunds, dispute management, and end-user support. Its product portfolio includes Web Shop, Publishing Suite, Payments, Xsolla Pay, Mobile Buy Button, SDKs, Subscriptions, game distribution, Partner Network, Offerwall, LiveOps, Anti-Fraud, Login, Site Builder, cloud gaming, and related gaming commerce tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own IT onboarding and offboarding, administer internal services and office systems, provide on-site and remote support, manage hardware and software lifecycles, maintain vendors, support events and office changes, and create documentation and runbooks. Troubleshoot hardware and software, administer identity systems, support networking and security systems, and resolve problems independently.
Requirements
- 3 to 4 years of hands-on IT experience
- Professional working proficiency in English
- Hardware and software troubleshooting, installation, and maintenance
- Experience administering Google Workspace, Atlassian, Okta, LDAP, and VPN
- Experience with office networking, AV and conference-room systems, CCTV, physical security systems, and backup and recovery
- Strong interpersonal and customer-service skills
- Ability to work independently and own problems end to end
- Practical problem-solving skills
- Experience supporting a global or multi-office organization is desirable
- An associate's or bachelor's degree in Computer Science, Information Technology, or a related field is desirable
Responsibilities
- Own end-to-end IT onboarding and offboarding
- Administer core internal and external services and office systems
- Provide on-site and remote IT support
- Manage office IT equipment and software throughout the lifecycle
- Maintain accurate asset inventories and allocation records
- Manage IT hardware and service vendors
- Support internal events, employee desk moves, and office reconfigurations
- Create and maintain IT documentation and runbooks