IT Service Desk Intern
TensorWaveVisit TensorWave website
TensorWave is an AMD-exclusive AI cloud provider for large-model training, fine-tuning, and inference.
Las Vegas, United States
Funding history
About TensorWave
TensorWave provides AMD Instinct GPU-based cloud infrastructure, managed services, storage, networking, and operational support for AI workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will triage support requests, resolve common technical issues, document solutions, and escalate complex issues. You will support onboarding and offboarding, endpoint and asset management, IT documentation, ticket backlog work, device deployment, account administration, software installation, and access reviews.
Requirements
- Demonstrate customer service, empathy, patience, and professionalism
- Demonstrate written communication, verbal communication, attention-to-detail, and willingness to learn
- Listen carefully, understand employee issues, communicate clearly, and maintain a positive support experience
- Have familiarity with computer hardware, operating systems, networking, Microsoft 365, Google Workspace, or ticketing systems
- Have authorization to work in the United States
Responsibilities
- Triage incoming support requests, resolve common technical issues, document solutions, and escalate complex issues
- Monitor and triage service desk tickets
- Troubleshoot hardware, software, account, access, and connectivity issues
- Assist with employee onboarding and offboarding
- Support endpoint and asset management
- Maintain IT documentation and knowledge base articles
- Address support-ticket backlog and operational projects
- Manage inventory, prepare and deploy devices, administer accounts, install software, conduct access reviews, and clean up documentation
