IT Operations Technician
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Provide end-to-end technical support across the organization, manage user accounts, resolve service requests, evaluate new technologies, maintain system and network security and privacy, document repairs and procedures, conduct safety checks, and train users.
Requirements
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience as an IT Technician or in a relevant position.
- Excellent diagnostic and problem-solving skills.
- In-depth understanding of computer systems, hardware, software, and networks.
- Experience with Windows, macOS, Linux, and office automation products such as Microsoft Office.
- Knowledge of internet security and data privacy principles.
- IT Technician certification, such as CompTIA A+ or Microsoft Certified IT Professional, is advantageous.
- Excellent communication skills with a customer-oriented approach.
Responsibilities
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks, responding promptly to service issues and requests.
- Provide technical support across the company.
- Set up accounts for new users and assist with password or login problems.
- Test and evaluate new technology to improve IT support.
- Ensure the security and privacy of networks and computer systems.
- Provide procedural documentation and relevant reports.
- Keep records of repairs and fixes.
- Provide timely technical support and train users.
- Conduct electrical safety checks on computer equipment.
Benefits
- 1-month notice period during and after probation
- Stable working hours from 9:00 AM to 5:30 PM with a 60-minute lunch break
- 22 annual leave days
- Monthly allowance
- Group medical insurance