IT Operations Technician
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
About the Role
You will provide end-to-end technical support to ensure seamless operations across the organization. You will manage user accounts, troubleshoot access issues, and deliver timely assistance to resolve service requests. You will evaluate and implement new technologies to continuously improve IT support processes. You will maintain the security and privacy of systems and networks, while documenting procedures, repairs, and resolutions. You will also conduct safety checks to ensure compliance with industry standards, and empower users through hands-on training and clear technical guidance.
Requirements
- Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Proven experience as an IT Technician or relevant position.
- Excellent diagnostic and problem-solving skills.
- In-depth understanding of computer systems (hardware/software) and networks.
- Experience with various operating systems and platforms (e.g., Windows, macOS, Linux) and office automation products (e.g., Microsoft Office).
- Knowledge of internet security and data privacy principles.
- Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
- Excellent communication abilities with a customer-oriented approach.
Responsibilities
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
- Provide technical support across the company to ensure optimal operations.
- Set up accounts for new users and assist with password or login problems.
- Test and evaluate new technology to drive continuous improvement in IT support.
- Ensure security and privacy of networks and computer systems.
- Provide support, including procedural documentation and relevant reports.
- Keep records of repairs and fixes for future reference.
- Offer timely technical support and teach users how to utilize computers correctly.
- Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.
Benefits
- 1-month notice period during and after probation
- Stable working hours from 9:00 AM to 5:30 PM with a 60-minute lunch break
- 22 annual leave days
- Monthly allowance
- Group medical insurance