Internal Communications Lead
Plaid offers a platform that enables applications to connect with users' bank accounts, facilitating a wide range of financial services. They provide tools for payments, personal finance management, credit, and more, serving clients like Moneybox, Western Union, and Affirm. Their core product is an API that provides access to a vast network of financial institutions, allowing developers to build financial products and services.
Funding
Projects
About Plaid
Plaid is a financial technology company that enables applications to connect with users' bank accounts. It allows consumers and businesses to interact with their bank accounts, check balances, and make payments through other financial technology applications. Plaid's network connects to over 12,000 financial institutions across 20 markets, serving a global user base of over 100 million. The company provides APIs for developers to build solutions for personal financial management, credit, payments, business finances, iGaming, and property management. Key products include Auth for account verification, Link for connecting accounts, Transactions for accessing financial data, Balance for real-time checks, Assets for verifying assets, and Identity for user verification. Plaid focuses on increasing conversion, fighting fraud, and providing clean, organized financial data for smarter underwriting and other financial services.
Skills
About the Role
You'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about the mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management. This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how the company communicates. You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking the company and what it means for their work. You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team.
Requirements
- At least 7+ years working in an internal communications function at a fast-paced tech company, ideally with founder experience
- Demonstrated track record of building or significantly scaling an internal communications program
- Excellent communication, collaboration and interpersonal skills, both written and verbal
- Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative strongly preferred
- Experience with producing high quality and engaging All Hands team meetings
- Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications
- Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal
- High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications
- Experience as an effective team of one or lean team
- Video editing and AI skills a plus
Responsibilities
- Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences
- Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments
- Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company
- Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates
- Help employees understand where the business is headed, why it matters, and how their work connects to the mission
- Keep messaging aligned across leaders so it's consistent, clear, and lands well at scale
- Own Plaid's internal AI narrative, helping employees understand the AI strategy and what it means for their work
- Partner with internal teams across People, Workplace, Security, Finance, and Legal to ensure communications are clear and consistent
- Work across teams to keep internal and external narratives aligned around big moments like product launches, fundraises, M&A, and leadership announcements
- Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded
- Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence
- Define and own the internal communications operating model covering channels, cadences, content types, and editorial calendar
- Build a channel strategy for when to use Slack, email, video, intranet, live events, or asynchronous formats
- Leverage AI tools in the craft of communications and help establish how AI augments internal comms work
- Create repeatable playbooks and templates for recurring programs that scale without adding headcount
- Own and continuously improve the intranet and internal platforms as communication infrastructure
- Identify and execute ways to highlight company culture and showcase the team on social media
- Own and continuously improve content on the careers website
- Partner with internal teams to create blog content about what it's like to work at the company
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)