Head of Community

Skills

About the Role

You will build the strategy and roadmap for practitioner and executive communities, launch programs and campaigns, manage community platforms, organize digital and in-person experiences, develop ambassador programs, build member relationships, define success metrics, report on impact, and turn member feedback into improvements.

Requirements

• Experience building and growing successful communities
• Experience owning member enrollment and long-term engagement
• Track record of community programs delivering measurable business outcomes
• Experience developing community strategies and executing programs
• Program and project management skills
• Experience planning virtual and in-person community experiences
• Excellent communication and relationship-building skills
• Data-driven approach to measuring community health and business impact
• Experience working across Marketing, Product, Sales and Customer Success
• Experience with B2B SaaS or technology community programs
• Familiarity with AI, marketing technology or modern marketing workflows

Responsibilities

• Build and execute community strategies and roadmaps
• Create programs, campaigns and member experiences
• Own project management and execution of community initiatives
• Manage community platforms including Slack
• Plan and deliver meetups, dinners, events and roundtables
• Build champion and ambassador programs
• Develop relationships with practitioners, customers and executives
• Partner with Marketing, Customer Success, Sales and Product
• Define community success metrics and reporting
• Gather member feedback and improve community experiences and programs

Benefits

• Performance-based annual bonus
• Meaningful equity awards
• Medical, dental and vision insurance
• Fertility and family-planning support
• 401k plan
• Unlimited paid time off
• Paid sick leave
• Employee wellness programs
• Flexible work hours
• Gym, sauna and bike parking
• Free lunch three days a week