Incident Response Leader Bugs and Outages
PolymarketVisit Polymarket website
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Maintainer signals as of 9/25/2026
1280 Lexington Avenue, New York, USA, United States
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
About the Role
You will lead the customer-experience response to outages and bugs. You will coordinate live incident communications, triage and reproduce reports, maintain known issues, establish escalation and on-call processes, and lead post-incident reviews through completion.
Requirements
- 4 or more years of incident management, technical support operations, or support engineering experience
- Technical fluency with logs and API errors
- Experience building support or operations processes from scratch
- Experience coordinating with engineering during live bugs and outages
- Experience with Jira, Linear, PagerDuty, or Statuspage
Responsibilities
- Run the CX war room during live incidents
- Coordinate agents, customer status updates, and engineering communication
- Triage and reproduce incoming bug reports
- File actionable bug reports to Engineering
- Build escalation paths, severity definitions, and service-level expectations
- Maintain the known-issue library during active incidents
- Lead CX post-incident reviews and track fixes
- Design on-call coverage for CX
Benefits
- Equity
- Unlimited PTO
- Health coverage
- Vision coverage
- Dental coverage
- 401k match
- MacBook Pro, display, and accessories