Incident Operations Commander

Skills

About the Role

You will command critical incidents from declaration through mitigation. You will set severity, engage responders, manage communications and regional handoffs, maintain incident records, ensure accountable follow-up, and improve response coordination through automation.

Requirements

• 4+ years commanding or co-commanding high-severity incidents in production engineering, SRE, or technical operations
• Experience directing technical responders under pressure
• Ability to make severity and escalation decisions
• Ability to assess service impact from dashboards
• Communication skills for engineers, executives, and partner-facing stakeholders
• Experience with cross-region handoffs
• Understanding of FinTech and API-driven financial platforms
• Experience using AI tools and agentic automation
• Ability to work a regional coverage window in a global 24x7 roster

Responsibilities

• Command incidents from declaration to mitigation
• Set and reassess incident severity
• Identify, page, and escalate the required responders and leaders
• Manage the incident bridge and protect technical responders from interruptions
• Provide impact, severity, and timing information to partner communications
• Run follow-the-sun incident handoffs
• Maintain an incident timeline of facts
• Ensure retrospectives, accountable action items, and postmortem follow-up
• Identify coordination tasks suitable for automation
• Improve decision trees for incident response

Benefits

• Stock options
• Health benefits
• One-time USD 500 home-office setup
• USD 150 monthly stipend via a Brex Card