In-House Support Operations
PolymarketVisit Polymarket website
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Maintainer signals as of 9/25/2026
1280 Lexington Avenue, New York, USA, United States
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
About the Role
You will build and lead a Tier 3 specialist support function. You will establish hiring, coaching, queues, escalation paths, service standards, reporting, and staffing practices, while using case data to influence policy, Product, and Engineering decisions.
Requirements
- 6+ years of customer support operations experience with responsibility for team performance, staffing, and service levels
- 3+ years leading managers or team leads
- Experience building or scaling an in-house escalations or specialist support team
- Operational judgment for complex, sensitive, or high-value cases
- Experience in a regulated environment such as fintech, brokerage, or banking
- Experience partnering with Compliance, Product, and Engineering
Responsibilities
- Build the Tier 3 team, including structure, hiring, and coaching
- Own Escalations, Complaints, and DeFi support queues
- Define and enforce escalation paths across support tiers
- Run queue reviews, metrics reporting, and staffing decisions
- Make decisions on policy exceptions and sensitive cases
- Partner with Compliance, Premier, and Product on policy gaps and support roles
- Bring support data and insights to Product and Engineering
Benefits
- Equity
- Unlimited PTO
- Health coverage
- Vision coverage
- Dental coverage
- 401k match
- MacBook Pro, display, and accessories