Hospitality Coordinator

Skills

About the Role

You'll be field-based, covering a subset of homes in your zone, keeping short-term rental homes functional, clean, and stocked for every guest. You'll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays. Your work will directly impact guest satisfaction, review scores, and how well homeowners' properties are cared for. This role combines what many companies call a property caretaker and a runner, and may at times include work associated with a hotel front desk. You'll report to the Team Lead, Hospitality Ops, and will primarily support your zone while being available to help other zones as needed.

Requirements

• 1+ years of experience in hospitality, property care, vacation rentals, or related field
• Detail-oriented and highly reliable
• Ability to follow checklists and brand standards consistently
• Physically capable of lifting 25+ lbs and walking/standing throughout the day
• Strong communication skills and service-minded attitude
• Comfort using mobile apps and task tracking tools
• Valid driver's license and reliable vehicle required
• Able to work weekends, holidays, and on-call rotations

Responsibilities

• Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via task management systems
• Restock consumables and inventory supplies to maintain FCS readiness
• Leave hospitality touches such as gifts and welcome notes for arriving guests
• Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
• Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
• Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
• Track supply usage and flag homes with unusual patterns or repeated problems
• Be a visible, professional presence in the field, supporting teammates and guests, including taking incoming calls/messages and making outbound calls/messages to guests and owners
• Support Hospitality Managers with dispatching of field tasks during non-peak times of day
• Primarily support the operations of your zone while being available to assist other zones as needed based on market need

Benefits

• $135/month car allowance
• $100/month for tools and equipment
• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Robust health, dental, vision insurance, and more