Information System Specialist II
Healthcare AI company automating prior authorization and utilization management.
Boston, Massachusetts, USA
About Cohere Health
Cohere Health (coherehealth.com) is a Boston healthcare technology company whose AI-driven platform automates prior authorization and care coordination for health plans.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide frontline IT support, respond to and escalate internal service requests, document systems and processes, manage tickets and security incidents, track IT assets, assist with employee onboarding, support Systems Administrators and Project Managers, help migrate from Microsoft to Google Workspace, resolve IT issues, and process user onboarding and offboarding.
Requirements
- 3-5 years of Mac and PC desktop support experience
- Experience configuring and troubleshooting enterprise wireless devices including iOS and Android
- Expertise troubleshooting, configuring, and setting up Mac systems, including Jamf
- Working knowledge of Google Workspace, Mac environments, Fortigate Firewall, Cisco switches, Zoom, AWS, JIRA, and Confluence
- Experience with ticketing systems and security-related incidents
- Understanding of networking technologies, configurations, and security best practices
- Working knowledge of VOIP concepts
Responsibilities
- Deliver service to staff within established standards, procedures, and guidelines
- Fulfill service requests in a customer-service-oriented manner
- Monitor, respond to, and escalate service issues
- Follow ticketing procedures and best practices
- Improve and develop documentation for systems and services
- Participate in training on existing and new technologies
- Manage inventory and track IT assets
- Assist Systems Administrators with daily activities and projects
- Provide technical knowledge and assistance to Project Managers
- Assist with onboarding new employees
- Work cross-functionally to resolve IT issues and build systems functionality
- Support migration from Microsoft to Google Workspace
- Communicate complex technical solutions to management
- Process user onboarding and offboarding