Customer Operations Manager
Bleap helps users spend crypto directly with a non-custodial debit card connected to their wallet without conversion fees.
Funding history
About Bleap
Bleap helps crypto users spend digital assets in real-world transactions through non-custodial wallet infrastructure connected to a Mastercard debit card. With it, users can spend stablecoins directly, earn cashback on purchases, and access DeFi savings products. Bleap bridges Web3 and traditional payments by maintaining user custody while enabling traditional card transactions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You support customers through onboarding, verification, and product-related issues. You review flagged applications and identity checks, investigate complex cases using transaction data and logs, improve internal tools and processes with Product and Engineering, use SQL to identify recurring issues, create operational documentation, and help define future support and onboarding operations.
Requirements
- 1 year or more of experience in customer support, operations, fincrime, CDD, or a related role
- Excellent written and verbal English
- Good analytical, IT, and problem-solving abilities
- Basic SQL knowledge or a strong willingness to learn
- A bachelor’s degree
- Experience improving or implementing internal operational tools
- Knowledge of APIs, system integrations, or technical troubleshooting
Responsibilities
- Support customers across onboarding, verification, and product-related issues
- Review flagged customer onboarding applications, identity checks, and supporting documentation
- Investigate complex customer issues using internal systems, transaction data, and logs
- Work with Product and Engineering to improve and automate internal tools and customer-facing processes
- Use SQL and operational data to identify trends, bottlenecks, and recurring issues
- Create support procedures, escalation processes, templates, and internal documentation
- Identify manual workflows that can be automated
- Help define the operating model for future Customer Support and Onboarding teams
Benefits
- Remote work
