Head of Retention
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and lead the retention function across lifecycle, CRM operations, analytics, and incentives. You will own retention and LTV metrics, manage the incentive budget, coordinate event plans, guide tooling and data priorities, establish messaging rules, and set retention guardrails with Legal and Compliance.
Requirements
- 10+ years of retention, lifecycle, or CRM experience
- At least 5 years of team leadership experience
- Experience managing managers
- Experience building or scaling a retention organization at a high-churn consumer business
- Experience owning an incentive or retention budget with ROI accountability
- Experience presenting incrementality results to Finance and executive leadership
- Ability to evaluate models and design or interpret incrementality tests
- Experience influencing C-suite leaders on retention strategy
- Experience in a regulated industry
- Knowledge of compliance constraints on user communications and promotions
- Interest in markets, sports, politics, or crypto
- Sports betting or prediction-market experience
- Experience in a CFTC-regulated or similarly regulated environment
Responsibilities
- Build the retention organization across lifecycle, CRM operations, analytics, and incentives
- Make hiring, in-house development, and partner decisions
- Own active-trader retention and LTV growth KPIs
- Report cohort performance, churn signals, and incentive ROI to executive leadership
- Set and manage the retention incentive budget with Finance
- Use incrementality data to evaluate incentive spending
- Align Markets, Growth, Product, and Brand on major event plans
- Negotiate Engineering and Data roadmap commitments
- Own company messaging rules, frequency caps, and channel priorities
- Set retention guardrails with Legal and Compliance
Benefits
- Equity
- Unlimited PTO
- Health coverage
- Vision coverage
- Dental coverage
- 401k match
- MacBook Pro
- Display and accessories
