Head of Operations

Skills

About the Role

You will lead and shape operations across the organization. You will own and oversee the day-to-day running of core operational processes, design and implement scalable workflows and controls, and partner with the COO and C-suite to translate business objectives into effective operational execution. You will lead operational planning for a rapidly growing organisation, ensure accuracy and integrity of data through reconciliations and reporting, identify risks and design proactive solutions, manage cross-functional projects, and build and mentor the operations function. You will collaborate with product, finance, legal, and technology to ensure seamless process integration and maintain internal controls, and act as a point of escalation for complex operational issues until resolved.

Requirements

• Have experience leading an operations function in a fast-growing or scaling business environment
• Have significant experience in an operations, finance, or related role, with proven ownership of processes and outcomes
• Have a strong ability to manage complexity, prioritise effectively, and deliver against deadlines
• Pay high attention to detail, balanced with the ability to think strategically
• Are comfortable rolling up sleeves and leading by example in a hands-on environment
• Have excellent written and verbal communication skills, with the ability to influence senior stakeholders
• Are self-directed, solutions-focused, and results driven
• Have strong problem-solving and decision-making capabilities
• Have experience with financial products or real-world assets
• A strong interest in fintech, tokenisation, and the future of investing

Responsibilities

• Own and oversee the day-to-day running of core operational processes across the organization
• Design implement and continuously improve scalable operational workflows controls and documentation
• Act as a strategic partner to the COO and C-suite translating business objectives into effective operational execution
• Lead operational planning and prioritisation to support a rapidly growing organisation
• Ensure accuracy consistency and integrity of operational data including oversight of reconciliations validations and reporting
• Identify operational risks and inefficiencies and proactively design solutions to mitigate or resolve them
• Manage and deliver cross functional operational projects and initiatives
• Build develop and mentor operational capability within the function as it grows
• Work closely with stakeholders across product finance legal and technology to ensure seamless integration of processes
• Develop and maintain a strong understanding of products regulatory environment rules procedures and internal controls
• Act as a point of escalation for complex operational issues driving issues through to resolution

Benefits

• Competitive salaries with regular reviews that reflect your impact, performance, and progression
• Generous stock options so you directly share in the company’s growth and long-term success
• Premium private healthcare to support your physical wellbeing
• 26 days of annual leave, plus your birthday off, and regional bank holidays
• An enhanced parental leave policy to support you and your family at every stage
• A MacBook, screens, and any additional equipment you need to perform at a high level
• Access to salary sacrifice schemes covering childcare, groceries, EV cars, tech, pensions, bikes, and subscriptions. (UK Only)
• Modern, centrally located offices in London, Belfast, Dundalk, and Dubai - designed for collaboration and focus
• An annual learning and personal development budget for training, exams, certifications, and qualifications - whatever helps you move