Hardware Operations Engineer
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the technical authority for hardware reliability and fleet health at a flagship AI campus. You will triage complex hardware failures, lead root cause analysis, partner with Fleet Health Engineering, cloud provider teams and OEM vendors, build maintenance procedures and runbooks, analyze failure trends, support new hardware introductions, coordinate spare parts, and mentor on-site technicians. You must be onsite at the datacenters 5 days per week and may travel occasionally.
Requirements
- 8+ years supporting large-scale datacenter hardware infrastructure in a senior technician, sustaining engineering or hardware operations leadership role
- Deep expertise with server platforms, GPU systems, storage, rack integration and datacenter architecture
- Experience diagnosing complex hardware failures and leading repairs
- Root cause analysis experience
- Understanding of hardware reliability engineering and fleet-health management
- Excellent written and verbal communication
- Experience developing operational processes and technical documentation
- Ability to travel occasionally
- Able to sit onsite at datacenters 5 days per week
Responsibilities
- Drive technical triage and resolution of complex hardware failures
- Investigate recurring hardware issues with Fleet Health Engineering
- Lead root cause analysis and corrective and preventive action plans
- Coordinate repairs, replacements and upgrades with CSP operations teams and OEM vendors
- Establish hardware maintenance procedures, runbooks and troubleshooting standards
- Analyze hardware failure trends and operational metrics
- Support new hardware introductions, validation and production readiness reviews
- Coordinate spare parts strategy and inventory planning
- Provide field feedback to Hardware Engineering, Manufacturing and Infrastructure teams
- Develop scalable operational standards for future campuses
- Mentor on-site technicians
Benefits
- Equity
- Medical, dental and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO
- 13+ paid company holidays and company office closures
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends