GTM Strategy and Operations Professional Services
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Recently funded151 current maintainers88 active leads20 new active leads99 lead step-downs12 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and scale the operating system for Professional Services. You will own business planning, pricing, forecasting, modeling, reporting, and strategic initiatives, while creating integrated demand, capacity, staffing, revenue, margin, and delivery-performance views for executive decisions.
Requirements
- 8+ years of experience in GTM Strategy and Operations, Business Operations, Strategic Finance, management consulting, or a comparable role
- Direct experience in a technology Professional Services, implementation, systems-integration, consulting, or managed-services business
- Knowledge of services economics including pipeline, bookings, backlog, revenue timing, gross margin, utilization, capacity, staffing mix, delivery quality, and customer outcomes
- Quantitative modeling skills in spreadsheets, SQL, BI, or other data tools
- Commercial and GTM judgment across pricing, packaging, offer design, forecasting, resource allocation, and enterprise delivery
- Experience building operating mechanisms, decision frameworks, reporting rhythms, and measurable results
- Experience leading complex cross-functional programs
Responsibilities
- Define and drive business and GTM strategy for Professional Services
- Own long-range, annual, and quarterly planning
- Build and maintain integrated demand, capacity, staffing, and revenue models
- Develop scenarios, sensitivities, forecasts, and executive recommendations
- Design KPIs, reporting, dashboards, reviews, and operating cadences
- Improve the services lifecycle from intake and scoping through delivery and expansion
- Partner on business cases, services economics, deal tradeoffs, resource allocation, and investment decisions
- Lead cross-functional initiatives from problem definition through implementation
- Translate customer and delivery patterns into product, enablement, and partner-strategy inputs
Benefits
- Equity
- Medical, dental, and vision insurance
- Health Savings Account employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO or up to 15 days of PTO annually
- Paid holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal-delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided
