Customer Success Strategy and Operations Manager
Cursor is an AI coding-agent product operated by Anysphere, Inc.; it was acquired by SpaceX in August 2026 and continues to operate.
Funding history
About Anysphere, Inc. (doing business as Cursor)
Cursor provides AI-assisted software-development tools, including desktop and CLI coding agents, autonomous cloud agents, code review, and enterprise offerings.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will shape customer-success strategy and operations across solutions architecture, digital and scaled engagement, and business-unit initiatives. You will build segmentation, capacity, performance, compensation, and KPI models; turn product-usage insights into actions; run experiments; and establish operating cadences, dashboards, and systems that support rapid, data-informed decisions.
Requirements
- Experience in revenue strategy and operations, customer strategy and operations, or business operations
- Experience supporting digital, scaled, self-serve customer strategy or technical services teams
- Analytical and modeling skills grounded in data
- Experience using product-usage data and experimentation frameworks
- Ability to design scalable, end-to-end solutions
- Experience running programs and communicating across levels and audiences
- Experience building operating systems from the ground up
Responsibilities
- Design customer segmentation and coverage models
- Build headcount and capacity models
- Define customer-success metrics and compensation models
- Track business performance and turn trends into actions and strategies
- Build leadership operating cadences, including business reviews, planning, and decision forums
- Build repeatable metrics, dashboards, and applications for KPI-driven decisions
- Analyze product usage patterns related to activation, expansion, retention, and churn
- Design and run experiments with hypotheses and control groups
- Build a scaled engagement model integrating data, tooling, digital touchpoints, and human coverage