GTM Operations Specialist

Skills

About the Role

You will serve as the operational backbone for global sales and business development. You will coordinate evaluation hardware logistics, customer onboarding, order-to-cash activities, meeting follow-through, CRM and pipeline operations, and event logistics. You will work across sales, solution architecture, marketing, finance, legal, engineering, and operations to keep customer activity, orders, and processes moving smoothly.

Requirements

• 2+ years of experience in sales operations, business operations, or logistics.
• Hands-on experience shipping hardware internationally, including customs documentation.
• Comfort with CRM systems such as HubSpot and workspace tools including Notion, Slack, and Google Workspace.
• Clear written English.
• Ability to work in a fast-moving startup environment.
• Ability to work across time zones and cultures.
• Korean language skills preferred.
• Experience with AI or data center infrastructure customers preferred.
• Experience running enterprise hardware evaluation or PoC programs preferred.
• Experience with order processing, supplier onboarding, or RFQ responses preferred.

Responsibilities

• Own the full lifecycle of evaluation and PoC hardware, including intake, allocation, shipping, customs paperwork, tracking, returns, and purchase or loan conversions.
• Coordinate international shipments, inventory, and compliance with Korea HQ operations, finance, and legal teams.
• Maintain records for hardware locations, holders, terms, and timelines.
• Coordinate customer vendor onboarding, supplier registration, compliance and security questionnaires, insurance and tax documents, and RFQ/RFP responses.
• Track purchase orders, confirm delivery schedules, coordinate invoicing, and update customers on order status.
• Manage returns and warranty cases through resolution.
• Capture decisions and action items from customer and partner meetings and ensure follow-up.
• Maintain weekly account status pages and prepare account reviews for leadership.
• Screen and route inbound inquiries to the appropriate owner.
• Maintain CRM hygiene, pipeline stages, close dates, next steps, and forecast inputs.
• Coordinate NDAs, quotes, pricing approvals, and contract routing.
• Improve GTM playbooks, templates, and tools.
• Run logistics for trade shows, conferences, and customer events.
• Coordinate customer-facing materials, case studies, and sales collateral with PR and marketing.
• Handle GTM travel, scheduling, vendor coordination, and special projects.