Global Candidate Experience Manager
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage candidate-experience and interview-program managers, oversee global service delivery, and improve scheduling, routing, handoffs, and onsite experiences. You will build capacity models, drive programs through adoption, test AI-enabled workflows, monitor service health, and resolve cross-functional bottlenecks.
Requirements
- Operations leadership in People Operations, Recruiting Operations, or another operations function
- Experience managing high-volume operations in a high-growth environment
- Complex cross-functional program management
- People leadership and coaching
- Data-based operational diagnosis
- Experience building, configuring, or testing AI-enabled workflows
Responsibilities
- Manage and develop candidate-experience and interview-program managers
- Diagnose system, capacity, and skill problems through operational reviews
- Own candidate-experience service delivery and improve scheduling, routing, handoffs, and onsite experience
- Build and maintain capacity models
- Set priorities and make staffing and service tradeoffs
- Drive programs from definition through launch and adoption
- Own the Interview Programs operating model and delivery
- Test AI-enabled workflows with relevant partners
- Measure process improvements and establish accountable operating processes
- Run service-health reviews using operational metrics
- Remove cross-functional bottlenecks
Benefits
- Medical, dental, and vision insurance
- Health Savings Account contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO or up to 15 days annually depending on exemption status
- Paid company holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal-delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends