Fraud Operations Analyst
Skills
About the Role
You will review suspicious and system-generated transaction alerts, monitor real-time transaction queues, and analyse customer behaviour and transaction patterns to detect anomalies. You will investigate chargebacks and various fraud types, work with rule-based fraud engines, prepare Suspicious Activity Reports, support fraud KPI reporting, and recommend improvements to systems and processes.
Requirements
- Minimum 3 years experience in fraud or financial crime within banking or fintech
- Experience investigating fraud such as investment scams or APP fraud advantageous
- Strong analytical and investigative skills with high attention to detail
- Understanding of crypto online payments processing and payment platforms
- Strong technical skills including Excel SQL Microsoft Office and PowerPoint
- Ability to work in high-volume fast-paced environments
- Ability to translate complex data analysis into clear insights and recommendations
- Experience with fraud tools such as Checkout Chainalysis or similar platforms beneficial
- Experience in statistical analysis advantageous
- Chargeback investigation experience advantageous
- Ability to work weekends
Responsibilities
- Review suspicious or system-generated transaction alerts and decide actions based on fraud rules and guidelines
- Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends
- Analyse customer behaviour and transaction patterns to detect anomalies
- Identify fraud patterns including card-not-present fraud hacked accounts third-party fraud and friendly fraud
- Configure test and A/B test rule-based fraud engines
- Support data discovery and reporting for fraud KPIs and operational performance
- Prepare and submit Suspicious Activity Reports (SARs) where required
- Analyse key fraud risks and recommend improvements to reduce fraud exposure
- Contribute to projects that improve fraud detection and operational efficiency
Benefits
- Generous annual leave plus public holidays
- Paid charity day
- Flexible working hours
- Remote working
- Company-provided equipment