Fraud Operations Analyst
Wirex offers borderless payment solutions, enabling crypto and fiat transactions.
Maintainer signals as of 8/14/2026
Funding history
Investors
About Wirex
Wirex integrates digital currencies with traditional finance, allowing users to manage cryptocurrencies alongside fiat. The app offers features like multi-currency accounts, crypto rewards, and a globally accepted debit card.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will review suspicious and system-generated transaction alerts, monitor real-time transaction queues, and analyse customer behaviour and transaction patterns to detect anomalies. You will investigate chargebacks and various fraud types, work with rule-based fraud engines, prepare Suspicious Activity Reports, support fraud KPI reporting, and recommend improvements to systems and processes.
Requirements
- Minimum 3 years experience in fraud or financial crime within banking or fintech
- Experience investigating fraud such as investment scams or APP fraud advantageous
- Strong analytical and investigative skills with high attention to detail
- Understanding of crypto online payments processing and payment platforms
- Strong technical skills including Excel SQL Microsoft Office and PowerPoint
- Ability to work in high-volume fast-paced environments
- Ability to translate complex data analysis into clear insights and recommendations
- Experience with fraud tools such as Checkout Chainalysis or similar platforms beneficial
- Experience in statistical analysis advantageous
- Chargeback investigation experience advantageous
- Ability to work weekends
Responsibilities
- Review suspicious or system-generated transaction alerts and decide actions based on fraud rules and guidelines
- Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends
- Analyse customer behaviour and transaction patterns to detect anomalies
- Identify fraud patterns including card-not-present fraud hacked accounts third-party fraud and friendly fraud
- Configure test and A/B test rule-based fraud engines
- Support data discovery and reporting for fraud KPIs and operational performance
- Prepare and submit Suspicious Activity Reports (SARs) where required
- Analyse key fraud risks and recommend improvements to reduce fraud exposure
- Contribute to projects that improve fraud detection and operational efficiency
Benefits
- Generous annual leave plus public holidays
- Paid charity day
- Flexible working hours
- Remote working
- Company-provided equipment