Fraud and Dispute Analyst
Unlimit is a London-based global fintech providing cross-border payment processing, business accounts, banking-as-a-service, card issuing, and crypto/stablecoin payment infrastructure.
About Unlimit
Founded in 2009, Unlimit operates a global financial-services platform for businesses, combining payment processing, local and international payment methods, multicurrency business accounts, banking-as-a-service APIs, card issuing, payment rails, and digital-asset on/off-ramp capabilities. The company is headquartered in London and operates across multiple continents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle Visa and Mastercard disputes and chargebacks within acquiring operations. You will analyze fraud cases, manage them through the dispute lifecycle, prepare evidence and representments, track deadlines, communicate with merchants and internal teams, and maintain accurate records and reports.
Requirements
- 1 year of experience in disputes, chargebacks, or fraud in a fintech, bank, or acquiring environment
- Basic understanding of the card payment ecosystem, transaction lifecycle, authorization, clearing, and settlement
- Understanding of common fraud types, friendly fraud, and merchant-related disputes
- Organizational and time-management skills
- Ability to manage multiple cases and prioritize by deadline
Responsibilities
- Handle Visa and Mastercard disputes and chargebacks within acquiring operations
- Conduct fraud case analysis
- Manage cases throughout the dispute lifecycle
- Collect, review, and prepare supporting documentation
- Prepare and submit chargeback responses
- Monitor dispute deadlines and ensure compliance with card scheme requirements
- Communicate with merchants and internal teams regarding dispute cases
- Maintain accurate dispute records and reporting