Assistant Vice President Business Planning and Performance Specialist Customer Service Hub Group COO
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage spending forecasts, financial reporting, reconciliations, accruals, cost allocation, and budget activities. You will analyse performance data, produce executive-ready reports, lead key-metric reporting, develop strategic-review materials, improve reporting processes, and identify service risks against agreed targets.
Requirements
- Finance or accounting experience
- Business planning
- Data reporting
- Report preparation
- Presentation
- Agentic AI
- Process improvement
- Agile
- Project management
- Change management
- Consumer banking
- Customer center operations
- Quantitative analysis
- Data storytelling
- Written communication
- Interpersonal communication
- Risk management
Responsibilities
- Manage spending forecasts and financial reports
- Consolidate and analyse monthly financials and reporting metrics
- Monitor forecast versus actual spending
- Support write-offs, accruals, cost allocation, and reconciliations
- Support annual budgeting and budget transfers
- Collect, analyse, and report regional operational data
- Lead management reporting for key metrics
- Develop materials for strategic reviews
- Improve and automate reporting processes
- Alert management to potential service risks