Forward Deployed Engineer, Agentic AI
PolyAI is an enterprise AI company that builds, runs, governs, and improves dialog agents for complex customer conversations.
Funding history
About PolyAI
PolyAI provides an Agentic Dialog Platform for enterprises to deploy voice and other dialog agents for customer engagement, using proprietary dialog models and enterprise controls.
Skills
Candidate Availability
About the Role
You will own customers' voice AI agents from the first scoping call through production and beyond. You design agent behaviour, write Python code that connects agents to customer systems such as CRMs, booking engines and payment flows, and put them on phone lines. You debug live calls, build evals from real calls, run A/B tests, and turn customer solutions into reusable platform tools. You act as the trusted technical lead for customers and work AI-natively with coding agents.
Requirements
- Shipped LLM-powered agents or conversational systems to real users, including tool use and evals
- Strong Python and production code, APIs and integrations experience
- Several years in a technical, customer-facing engineering role
- Owns outcomes and has been on call for production issues
- Ability to explain technical trade-offs to engineers and executives
- Nice to have: voice and telephony (SIP, IVR, CCaaS, real-time audio)
- Nice to have: evals and experimentation or ML background
- Nice to have: regulated industries experience
- Nice to have: Go or C++, high-throughput real-time systems
Responsibilities
- Own agents in production end to end: scope with the customer, design conversation, tools and guardrails, build in Agent Studio and the ADK, launch and stay accountable for performance
- Integrate agents with CRMs, booking engines, payment flows and legacy APIs in Python
- Work across SIP, telephony and contact-centre platforms and keep tool calls fast and reliable in live conversations
- Debug live calls and identify whether the cause is speech recognition, model, prompt, integration or phone line
- Build eval sets from real calls, run A/B tests and drive containment, resolution and caller experience metrics
- Turn customer solutions into reusable tools, templates or product changes
- Work with product, research and platform engineering
- Run sessions with customer engineering, operations and executive teams and explain trade-offs
- Use coding agents and LLM tooling daily
Benefits
- Employee share options plan
- Equity
- Tenure-based PTO: 25 holidays rising to 32
- Flexible working from home policy
- Work from outside the UK for up to 6 months each year
- TELUS Health EAP 24/7
- Enhanced parental leave
- Bike2Work scheme
- Annual learning and development allowance
- One-off WFH allowance
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
- Private healthcare and dental cover
- Discounts on gym memberships and relaxation apps
- Mental health programs
- 5-week paid sabbatical after 5 years