Facilities Lead
Wave is a mobile money company reinventing financial services across Africa. It lets users deposit, withdraw, and pay bills for free, send money for a 1% fee, and buy airtime instantly, serving everyday consumers who need affordable, accessible banking.
Projects
About Wave
Wave offers mobile money services designed to make banking modern and affordable, primarily for underserved populations across Africa. Its core product allows users to deposit and withdraw money for free, pay bills for free, send money to anyone for only 1%, and buy airtime instantly, backed by toll-free customer support and strong security. Wave operates across numerous African markets including Burkina Faso, Cameroon, Cote d'Ivoire, DRC, Gambia, Malawi, Mali, Niger, Senegal, Sierra Leone, and Uganda, with a global team building what it describes as 'the future of money, Africa-first.' The company emphasizes a distinct hiring philosophy and culture rooted in transparency, mission-driven work, honesty, and rapid iteration, serving individual consumers and agents who rely on Wave for everyday financial transactions.
Skills
About the Role
You'll drive operational excellence across offices in Senegal, reporting to the Regional Office Management Lead. You'll ensure workplaces run smoothly and provide a great experience for every team, supporting office expansion, real estate projects, facilities maintenance, fleet management, vendor coordination, and administrative operations.
Requirements
- 8+ years of experience in Office Management, Facilities, Administration, Logistics, or Operations
- Bachelor's or Master's Degree in Administration, Logistics, Management, or related fields
- Strong written and verbal communication skills in both French and English
- Strong organizational and administrative skills with the ability to manage multiple priorities
- Experience working with vendors, suppliers, and service providers
- Good understanding of facilities operations and workplace management
- Strong follow-up and coordination skills
- Ability to work independently while maintaining strong collaboration with regional teams
- Proficiency with office tools, trackers, and reporting systems
- Strong problem-solving and operational execution abilities
- Work authorization in Senegal is required
Responsibilities
- Support the Regional Office Management Lead in coordinating and supervising office operations across the region
- Support office expansion and real estate projects across the region, including office searches, site visits, and landlord engagements
- Track lease agreements, office capacity, and renovation projects
- Coordinate with contractors and vendors during office setup and fit-out activities
- Monitor project timelines, risks, and operational readiness of new sites
- Ensure smooth day-to-day office management operations and maintain high workplace standards
- Supervise and support Office Management teams on operational execution and task prioritization
- Follow up on facilities maintenance, office repairs, health & safety compliance, and workplace readiness
- Support fleet management activities including maintenance follow-up, vendor coordination, documentation, and operational monitoring
- Coordinate office administrative processes and help improve operational procedures and tracking systems
- Monitor office supplies, equipment, furniture procurement, and stock management
- Assist in vendor management, contract follow-up, quotations, and cost negotiations
- Support the preparation of budgets, operational reports, presentations, trackers, and management updates
- Coordinate logistics for office projects, renovations, relocations, and workspace setup when required
- Ensure proper follow-up on action items and operational deadlines across countries
- Support travel coordination and administrative logistics for teams when necessary
- Act as a backup to the Regional Office Management Lead when needed
Benefits
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care when returning to work
- Airtime reimbursement
- Free food
- Beautiful office space