Claims Director, Casualty

Skills

About the Role

You will design, implement, and lead Openly's new Auto Casualty Claims Team, redefining how complex casualty claims are handled while pushing the boundaries of efficiency, fairness, and policyholder satisfaction. You'll also lead the Property Liability and Litigation team and report directly to the VP of Claims. You will be accountable for optimizing the entire Auto Casualty claims handling process, including integrating specialized vendors, leveraging advanced technology, developing legally sound process flows, ensuring regulatory compliance, and building a top-tier internal desk adjustment team expert in bodily injury. You'll be building this critical claims process infrastructure from the very beginning.

Requirements

• Minimum of 10 years of progressive leadership experience in property & casualty insurance claims roles, with a proven ascent in responsibility
• At least 6 years of experience leading and optimizing Auto Casualty claims teams, with a demonstrated track record of achieving strong operational results
• Strong technical knowledge and demonstrated expertise in managing Complex Bodily Injury claims, including advanced claim handling strategies, negotiation tactics, and litigation management
• Proven ability to design, staff, and lead high-performing claims teams
• Demonstrated passion for leadership, coaching, and talent development
• Proven track record of strategic planning and budget management
• Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels
• Strong analytical and problem-solving abilities
• Comfortable operating in ambiguous environments and addressing complex business challenges
• Results-oriented with strong decision-making capabilities

Responsibilities

• Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations
• Design the foundational structure and processes for all Auto and/or Casualty claims
• Contribute to the development of the operational strategy and vision for the Openly Claims organization
• Manage claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance
• Collaborate with Vendor Management and Technology Teams to evaluate and select vendor partners
• Establish and implement segmentation rules for claim routing to optimize the use of technology, personnel, and vendors
• Partner with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making
• Provide policy and claims feedback in collaboration with the Insurance Product team
• Represent Openly at claims industry events and forums
• Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization
• Maintain a comprehensive understanding of industry trends, regulatory changes, and technological advancements

Benefits

• Remote-First Culture
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend of $1,500
• Annual Professional Development Fund of $2,000
• Be Well Program - $50 per month
• Paid Volunteer Service Hours
• Referral Program and Reward