Enterprise Technical Account Manager
European sovereign cloud and AI provider offering GPU compute, AI model APIs, cloud infrastructure, bare metal, managed data, containers, and quantum services.
Maintainer signals as of 9/25/2026
About Scaleway
Scaleway SAS is a Paris-based subsidiary of iliad Group that operates a European cloud and AI platform. Its current offering includes GPU clusters and instances, serverless generative-model APIs, compute, storage, networking, managed databases, Kubernetes, serverless services, and Quantum as a Service.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as a trusted technical advisor for enterprise customers, support cloud architecture design and optimization, and coordinate project delivery across internal stakeholders. You will lead service reviews, manage critical incidents, monitor SLA performance, provide FinOps guidance, and share structured customer feedback.
Requirements
- Experience with cloud infrastructure environments
- Understanding of cloud architecture and infrastructure design
- Experience with Kubernetes, Terraform, Linux, or S3-compatible storage
- Experience with cloud migration projects
- Ability to design and review scalable, highly available architectures
- Familiarity with FinOps and cloud cost optimization
- English and French communication skills
- Client relationship management
- Problem-solving
- Stakeholder management
Responsibilities
- Act as a technical trusted advisor for Enterprise customers
- Coordinate project delivery with support, engineering, and product teams
- Support cloud architecture design and optimization
- Drive technical adoption of cloud services
- Lead or co-host quarterly service reviews and steering committees
- Monitor SLA performance, incidents, and root cause analyses
- Coordinate responses during critical customer incidents
- Provide FinOps guidance and cost optimization recommendations
- Collect and structure product feedback and customer use cases
- Improve customer processes and service delivery
Benefits
- Up to 3 days of remote work per week
- Outdoor office spaces and bike parking
- Healthy meal service and breakfast
- Swile lunch card for regional-site employees
- Access to a gym, daycare places, and discounted care services
Hiring Process
HR screening interview; Hiring Manager interview; team interview.
