Enterprise Solutions Engineer
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as a trusted technical advisor to enterprise prospects and customers. You will partner with Account Executives to identify high-value solutions, architect generative AI experiences, develop tailored demonstrations, and explain technical concepts to business and engineering stakeholders.
Requirements
- 4–6 years of customer-facing sales engineering or pre-sales experience
- Strong interpersonal and teamwork skills
- Functional understanding of GTM systems and workflows
Responsibilities
- Partner with Account Executives to discover and qualify customer solutions
- Create and architect generative AI experiences for customer end users
- Develop custom Decagon platform demonstrations tailored to customer needs
- Communicate complex technical concepts to C-level, business, and engineering stakeholders
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy