Enterprise Customer Success Manager
48 minutes agoLeadSalary: 170K - 220KSan Francisco; Austin; New York CityFull TimeCustomer SupportJobs by Perplexity
PerplexityVisit Perplexity website
Perplexity is an AI-powered answer engine that provides real-time, cited answers and research capabilities.
San Francisco, United States
Funding history
About Perplexity
Private AI company founded in 2022. Its products combine conversational search and research with cited web sources; it also offers developer-facing Search, Agent, Router, and Embeddings APIs.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own relationships with enterprise clients and execute customer success strategies. You will deliver onboarding and training, support growth and retention, advocate for client needs, collaborate across functions, and monitor performance indicators.
Requirements
- Customer success
- Account management
- Enterprise customer management
- Customer retention
- Customer growth
- Communication
- Presentation
- CRM
- Customer success platform
Responsibilities
- Execute the enterprise customer success strategy
- Serve as a primary contact for enterprise clients
- Drive customer onboarding, enablement, and training
- Identify growth and client-expansion opportunities
- Manage retention and quantify delivered value
- Advocate for client needs and support product development
- Monitor KPIs and analyze trends
Benefits
- Equity
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Fitness benefits
- Commuter account
- Dependent care account