Enterprise Customer Success Manager German Speaker
Synthesia is an active London-based enterprise AI video platform that lets businesses create, localize, manage, and publish videos using AI avatars and voiceovers.
Funding history
About Synthesia
Synthesia Limited provides browser-based AI video creation for business communications, training, sales enablement, marketing, and support. Its platform includes AI-assisted creation, avatars, voiceovers, translation/localization, collaboration, and publishing workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a book of business, build trusted client relationships, and drive customer value, retention, and growth. You will onboard clients, lead regular client check-ins, identify risks and opportunities, coordinate with sales, and use the platform for light video editing.
Requirements
- Customer-facing experience in customer success, client service, account management, technical account management, implementation, or similar B2B SaaS roles
- Experience managing a book of business and KPIs
- Experience managing risk, forecasting, and growth opportunities
- Experience onboarding clients and leading client check-ins
- Based in Munich
Responsibilities
- Manage a book of business and related KPIs
- Manage risk, forecasting, and growth opportunities
- Build trusted advisor relationships with clients
- Onboard new clients and build key relationships
- Lead regular client check-ins on customer health and opportunities
- Perform light video editing using the platform
- Drive retention and growth for enterprise clients
- Ensure clients understand ROI and value
- Identify client risks and opportunities
Benefits
- Stock options
- Paid parental leave
- 25 days of annual leave and public holidays
- Regular socials
- Private medical insurance including mental health, dental, vision, cashback, and gym discounts
- Referral scheme
- Pension contribution or salary sacrifice
- Work-from-home setup