Engineering Operations Specialist Consumer
Payward, Inc. is the parent company and operating platform behind Kraken and a portfolio spanning trading, custody, payments, lending, tokenized assets, onchain finance, and benchmarks.
Funding history
Investors
Projects
About Payward, Inc.
Payward operates unified financial infrastructure across crypto and traditional markets, including shared liquidity, risk and margin systems, collateral and settlement, compliance, and licensing. Its first-party portfolio includes Kraken, Kraken Pro, NinjaTrader, Breakout, xStocks, Payward Services, CF Benchmarks, Reap, Krak, Kraken Prime, Kraken OTC, Kraken Custody, and Bitnomial.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own processes and tooling that reduce engineering friction. You will administer Jira and Confluence, manage work intake and triage, maintain roadmaps and delivery reporting, ensure engineering-metrics data quality, and use AI and automation to build scalable operational solutions.
Requirements
- 3+ years of experience in operations, process, or tooling roles
- Hands-on Jira administration experience with boards, workflows, schemas, permissions, and custom fields
- Deliberate use of AI in day-to-day work
- Systems thinking about connected processes and downstream effects
- Ability to scope vague stakeholder requests and decline unsuitable work
- Strong written communication and process documentation skills
- Interest in operations, internal tooling, and developer experience
- Exposure to engineering metrics, developer productivity data, or DORA metrics
Responsibilities
- Own processes and tooling that remove friction for engineering teams
- Use AI and automation to solve operational problems
- Administer Jira and Confluence configurations, workflows, permissions, and automations
- Own work triage and intake processes
- Maintain roadmaps and run weekly delivery reporting
- Ensure the quality of engineering metrics data, team definitions, ownership records, and tool configuration
Hiring Process
Job-related skills or work-style assessments may be requested.
