Engagement Manager
Databricks is a data and AI platform that lets organizations build analytics, AI agents, and applications on a unified, governed lakehouse.
Funding history
Investors
About Databricks
Data engineers, analysts, and AI teams use Databricks to process large datasets, build reliable pipelines, and train models on a single governed platform. Users can run SQL analytics, serve ML predictions in real time, and deploy AI agents grounded in enterprise data. Its open lakehouse architecture provides consistent security and governance across analytical and operational workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will ensure customers get the most value from Databricks by positioning, preparing, managing delivery and following up on professional services and training engagements. You will partner with Sales, Field Engineering, Support and Product, scope and write statements of work, identify upsell opportunities and resolve delivery challenges. You will report to the Director, Professional Services.
Requirements
- Strong knowledge of end-to-end data systems implementation across technology, operations and security/governance
- Proven experience selling services offerings in implementation, advisory, education and change management
- Senior customer-facing experience
- Track record identifying customer needs and implementing solutions
- Experience owning projects in agile scrum/kanban and waterfall
- Problem solving using modern technologies, particularly AI agents
- Excellent presentation skills
- Orchestration skills to align stakeholders
- Strong service delivery and program management skills
- Bachelor's degree in Computer Science or related
- Excellent verbal and written communication in Japanese
- Excellent written communication in English
Responsibilities
- Collaborate with sales and engage early to understand customer needs and success definitions
- Identify opportunities for new services and articulate business value
- Own Professional Services and Training bookings and revenue targets
- Articulate customer success stories, service offerings and metrics
- Consult with clients to analyze scope, requirements, time, cost and benefits, and develop statements of work
- Drive resolution of delivery challenges, resource contentions and scoping issues