Technical Systems Program Manager, User Operations
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own CRM systems initiatives across support, partnering with business stakeholders and engineering to identify pain points, define scalable solutions and execute across Salesforce and adjacent platforms. You will align cross-functional teams and help operationalize AI-native workflows including automation, orchestration and agentic workflows. The role is hybrid in San Francisco, Monday to Wednesday in office.
Requirements
- 8+ years driving high-impact technical programs in program management or adjacent roles
- Understanding of CRM workflows supporting user operations or support organizations
- Experience across CRM systems, routing engines and adjacent systems
- Ability to drive complex cross-functional initiatives from discovery to operationalization
- Technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS and Salesforce
- Experience partnering with Engineering, Revenue Operations, Security and Enterprise Platform teams
- Experience in SOX/SOC2-controlled environments with understanding of SDLC, QA, release management and governance
- Strong written and verbal communication skills
Responsibilities
- Own and drive CRM systems initiatives across support
- Partner with business stakeholders and engineering to identify pain points, define scalable solutions and evaluate technical tradeoffs
- Align cross-functional stakeholders and drive prioritization and execution
- Operationalize AI-native workflows including automation, orchestration, agentic workflows and human-in-the-loop processes
Benefits
- Equity
- Performance-related bonus
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave up to 24 weeks for birth parents and 20 weeks for non-birthing parents
- Paid medical and caregiver leave up to 8 weeks
- Flexible PTO for exempt employees
- 13+ paid company holidays and company office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends
