Trust & Safety Ads Operations Analyst, Programs
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own complex Ads Trust & Safety programs from problem framing through launch and scaled operation. You'll define scope and milestones, translate policy and risk constraints into workflows and playbooks, coordinate cross-functional partners, use data to find bottlenecks, and drive escalations to closure.
Requirements
- 8+ years in program management, strategy and operations, product operations, technical program management, Trust & Safety, Risk Operations, or Ads/Monetization Operations
- Deep familiarity with ads ecosystems, advertiser risk, or high-stakes scaled operations
- Ability to take ambiguous cross-functional work from framing to scaled operation
- Strong organizational and execution skills
- Operational judgment and systems thinking
- Experience driving alignment without direct authority
- Comfort with data and operational metrics
- Technical and analytical fluency
- Excellent written and verbal communication
- Experience with launch readiness, QA programs, workflow automation, vendor operations, or AI-assisted operations
Responsibilities
- Own complex Ads Trust & Safety programs from problem framing through scaled operation
- Define program scope, owners, milestones, risks, and success measures
- Translate policy, risk, technical, legal, and operational constraints into workflows, playbooks, and escalation paths
- Coordinate across Product, Policy, Engineering, Legal, Go To Market, Support, and vendors
- Improve existing workflows and transition durable ownership
- Use operational data to identify bottlenecks and quality gaps
- Drive escalations and cross-functional decisions to closure
- Create roadmaps, decision logs, status updates, risk registers, and operating reviews
- Identify where AI tools and automation can improve speed and consistency
Benefits
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
- Paid medical and caregiver leave (up to 8 weeks)
- Flexible PTO for exempt employees
- 13+ paid company holidays and coordinated office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends
- Equity
- Performance-related bonus
